1.0 Delivery
The delivery terms and conditions displayed here are an extention of the 'Terms and Conditions' displayed in http://www.isotineeyedrops.com/.
Jagat Pharma will deliver goods in all over the world. It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped.
Once you have placed an order, if we are unable to ship any part of it, you have to send another address we may at our sole discretion, either send you part of the order that is in stock or remove item(s) from the order.
All deliveries are estimated dates only and not guaranteed.
Normal delivery takes between 20 working days.
In order to confirm that an order shipped via post has indeed been lost, we must wait 20 working days (3 weeks) before claiming against Mail. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. visit their website at http://www.emsng.com/. If after 20 working days you have not received your order, please contact us with your order number, name and address. We will close the claim and in return we will not be able to issue a replacement order. If you require your items urgently it is advised that you re-order them through our website.
If your item(s) are returned back to us for whatever reason (failed delivery, address errors etc.), we will resend the items subject to a redelivery charge. If at this point you decide to not have the goods returned, we will charge a restocking fee of up to 15% of the total order cost (depending on order value). We will be unable to refund actual delivery costs.
1.1 Returns and Exchanges
Return of unwanted items - Cooling off period
It is your responsibility to contact JAGAT PHARMA by email or phone to advise us of your intention to return any item(s) within 7 working days of receipt of them. After this date, it falls solely within the discretion of JAGAT PHARMA if a return or exchange will be accepted. Once notified, all items should be received at JAGAT PHARMA within 30 days from the date of delivery for this condition to apply. Please note that, products of a medicinal, nature cannot be returned due to reasons of hygiene. We will not refund your order unless the item/(s) are in saleable condition upon return. You will be liable for the cost of returning items to us. We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.
Once notified, all items should be received at JAGAT PHARMA within 30 days from the date of delivery for this condition to apply.
You must return items to JAGAT PHARMA by using the returns and exchanges procedure. Please note that if the item has already been shipped from our warehouse a $5 handling charge will also apply.
